At our last meeting we have once again given the quality matrix. This time we have a current case in which two members are arguing families for over 16 years by the leadership of a large sports and leisure complex, prepared as a role-playing. The Auftagsklärung with the quality matrix was found to be in practice more difficult than expected. Insbesodere the formulation of the common goal was difficult, so we had to clarify again what we Vesteh below the target. The destination set is the one in the clarification of issues and the other from behind the overall target. Then the mediator asked the scores for each of the parties Points, respectively. We were surprised to see how well it works, this form of contract clarification in the role play. The protagonists experienced the scale issues are not - as many of us feared - as annoying and methodically, rather than clarifying and de-escalating. Also important was the question of the distribution de responsibility that was clarifying for both parties and for the mediator.
Conclusion: This very systematic approach is recommended for highly escalated conflicts well.
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